Terms of Service

1. Who we are and what these terms cover

These Terms of Service ("Terms") are a legal agreement between you ("you," "your," or "Customer") and [Company legal name], a company with its principal place of business at [address] ("RoofN," "we," "us," or "our"). They govern your access to and use of the RoofN website builder, hosting, content, and ranking service (the "Service"). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

2. The Service

RoofN builds and hosts a website for your roofing business, generates and fact-checks content on a recurring schedule, and works to improve your visibility in search engines and AI assistants. Depending on your plan and any add-ons you purchase, the Service may also include: on-site AI chat for your visitors; an AI phone and SMS receptionist that answers calls and texts to your business number using information from your own site; monthly performance reports; and integrations you choose to connect, such as your Google Business Profile or Google Search Console account. The specific pages, content cadence, and features included depend on the plan you subscribe to, as described on our Pricing page. We may add, change, or discontinue features of the Service over time.

3. Accounts

You must provide accurate information when you create an account and keep your login credentials secure. You are responsible for all activity that occurs under your account. Tell us right away at support@roofn.app if you suspect unauthorized use.

4. Subscription, billing, and cancellation

RoofN is billed in advance on a recurring monthly basis through our payment processor, Stripe. By subscribing, you authorize us to charge your payment method on file for your selected plan and any metered add-ons you purchase (for example, extra content, extra tracked pages, or a priority service level). Prices for each plan and add-on are shown on our Pricing page. You can cancel your subscription at any time from your dashboard; cancellation stops future billing but does not refund the current billing period unless required by law. If a payment fails, we may retry the charge, notify you by email, and suspend the Service if the balance is not resolved within a reasonable period. We may change plan pricing going forward with notice; changes will not apply retroactively to a period you already paid for.

5. Acceptable use

You agree not to use the Service to:

• Publish or request content that is false, deceptive, unlawful, defamatory, or infringes someone else's intellectual property or privacy rights;
• Misrepresent your business's licensing, insurance, certifications, service area, or other credentials;
• Send unsolicited bulk messages or otherwise abuse the SMS, voice, or chat features;
• Interfere with, disrupt, reverse-engineer, or attempt to gain unauthorized access to the Service or the systems and data of other customers;
• Use automated means to scrape, overload, or extract data from the Service beyond normal use; or
• Use the Service in a way that violates applicable law or third-party terms (for example, Google's or Stripe's terms of service for connected accounts).

We may suspend or terminate access for a violation of this section, as described in Section 10.

6. Your content and responsibilities

You are responsible for the accuracy of the business information you provide us (services, service area, license and insurance details, photos, and similar facts), since that information is what our content is fact-checked against and what any connected AI, chat, SMS, or voice feature relies on when answering on your behalf. You retain ownership of your business information, photos, and brand. You agree not to use the Service for unlawful purposes or to publish content you know to be false.

7. Intellectual property and AI-generated content

RoofN and its licensors own the Service itself: our software, website templates, design system, AI prompts and pipelines, and all underlying technology. We grant you a limited, non-exclusive, non-transferable license to use the Service to operate your website for as long as your subscription is active.

As between you and us, you own the specific website content, blog posts, and other materials our Service generates for your business based on the information you provide ("Your Generated Content"), and may use it as part of your business's website and marketing for as long as your subscription is active. Because Your Generated Content is produced with the help of third-party AI models (see Section 9), we cannot guarantee it is unique, and similar underlying phrasing, structure, or ideas may be produced for other customers in similar businesses or locations; we make no claim of exclusivity over generic phrasing generated by these tools. You are responsible for reviewing generated content for accuracy before relying on it, consistent with Section 6.

If your subscription ends, your license to the Service and to any RoofN templates, branding, or platform-owned components ends, but you retain rights to your own business information, photos, and (subject to the paragraph above) Your Generated Content, consistent with Section 10.

8. Domains

If you connect a domain you already own, you remain the owner and registrant of that domain; RoofN only configures it to point at your hosted site. If you use a RoofN subdomain, that subdomain is provided as part of the Service and is not transferable if your subscription ends.

9. Third-party services

The Service relies on third-party providers to operate, including our payment processor (Stripe), database and authentication provider (Supabase), email delivery provider (Resend), AI model providers used to draft and fact-check content and power on-site chat, SMS, and voice answers (including Anthropic and OpenAI), AI-assistant visibility scanning providers (including OpenAI, Google, and Perplexity), our SEO ranking-data provider (DataForSEO), our SMS and voice providers (Twilio and Vapi), and, if you choose to connect them, your own Google Business Profile and Google Search Console accounts. Your use of the Service is also subject to the applicable terms of these providers, and we are not responsible for outages, changes, or errors on their end. See our Privacy Policy for how each provider is used.

10. Termination and data on cancellation

Either party may terminate this agreement at any time; you by cancelling in your dashboard, we by suspending or terminating an account that violates these Terms, has a failed payment that remains unresolved, or poses a security risk to the Service or other customers. On cancellation, we will make a reasonable export of your business content available to you for a limited period, after which it may be deleted from our systems.

11. Disclaimers

The Service is provided "as is" without warranties of any kind, express or implied. We do not guarantee specific search rankings, AI-assistant mentions, traffic, lead volume, or revenue outcomes; ranking in search engines and AI assistants depends on many factors outside our control. AI-generated content, including AI chat, SMS, and voice answers, may occasionally be inaccurate or incomplete despite our fact-checking process; you remain responsible for reviewing and correcting content that appears on your website.

12. Limitation of liability

To the maximum extent permitted by law, [Company legal name]'s total liability arising out of or relating to the Service will not exceed the amount you paid us in the twelve months before the claim arose, and we will not be liable for indirect, incidental, or consequential damages.

13. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles, unless [Company legal name] specifies a different governing state above at the time these Terms are finalized.

14. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you through the Service or by email before they take effect.

15. Contact

Questions about these Terms? Email support@roofn.app.